Terms & Conditions

Welcome to NeuraGrowth IQ, a digital marketing intelligence, business management, analytics and automation platform operated by Neuradigitec Swag Private Limited.

These Terms & Conditions ("Terms") govern access to and use of the NeuraGrowth IQ website, applications, dashboards, integrations, automation tools and related services.

By registering for an account, accepting these Terms electronically, purchasing a service or using authenticated platform functionality after being presented with these Terms, you agree to be bound by them.

If you act on behalf of an organisation, you confirm that you have authority to accept these Terms on its behalf. If you do not agree, you must not register for or use the relevant services.

These Terms should be read together with our Privacy Policy and any applicable order forms or separately agreed service agreements.

NeuraGrowth IQ is developed and operated by Neuradigitec Swag Private Limited, an Indian technology company based in Bengaluru, Karnataka. It is a Made in India technology product designed to help businesses manage their digital presence and marketing performance responsibly.

Company Information

• Legal Entity: Neuradigitec Swag Private Limited
• CIN: U62099KA2025PTC210252
• Business Address: DS Max Savera Apartment, Poornapragna Housing, Uttarahalli Main Road, Subramanyapura, Bengaluru – 560061, Karnataka, India
• Company Website: https://neuradigitec.com
• Product Website: https://neuragrowthiq.neuradigitec.com

For these Terms:

• Company: Neuradigitec Swag Private Limited.
• Platform: The NeuraGrowth IQ website, application and related services.
• Customer: An individual or organisation authorised to use the Platform.
• User: A person permitted to access the Platform through a customer account or workspace.
• Workspace: An organisation-specific environment containing connected accounts, settings, users and related business information.
• Customer Data: Information submitted, connected, uploaded, generated or otherwise processed for a Customer through the Platform.
• Connected Services: External business, advertising, analytics or social media platforms authorised by a Customer.
• AI Features: Artificial intelligence-based analysis, recommendations, summaries or automation capabilities made available through the Platform.
• Subscription: A paid service plan governed by its published or agreed commercial conditions, where such a plan is offered.

NeuraGrowth IQ is intended for lawful business and professional use.

Users must be at least 18 years old and legally capable of entering into an agreement, or must otherwise act through a legally authorised organisational representative where permitted.

Customers must ensure that their users have the necessary authority to access business information, manage connected accounts and perform operations through the Platform.

By connecting a third-party business account, the Customer represents that it owns the account or is properly authorised to manage it. We may request reasonable verification of account ownership or authorisation where necessary for security, compliance or protection of other parties.

NeuraGrowth IQ is designed to support digital presence management, marketing intelligence, business analytics, reputation management, reporting and authorised automation.

Current functionality includes supported Google Business Profile management and reporting capabilities. Additional capabilities may include, when released and enabled:

• Website and search performance analytics.
• Advertising campaign and expenditure reporting.
• Social media and business page management.
• Multi-location business intelligence.
• AI-assisted analysis and recommendations.
• Customer communication and operational automation.
• Additional approved integrations.

A feature mentioned in these Terms is not necessarily available in the current product. Features are made available according to technical readiness, subscription entitlements, customer permissions and applicable third-party platform approvals.

We do not guarantee that every planned capability will be released or available to every Customer.

Customers must provide accurate registration information and keep their account details reasonably up to date.

NeuraGrowth IQ may use email, mobile-number verification, one-time passwords, secure sessions and other appropriate authentication mechanisms.

Customers and authorised users are responsible for protecting access to their accounts and devices. Users must not share one-time passwords, authentication credentials or confidential account-access information with unauthorised persons.

Customers should promptly report suspected unauthorised account access or security incidents. We may temporarily restrict access when reasonably necessary to investigate suspicious activity, protect customer information or maintain platform security.

NeuraGrowth IQ may provide organisation-level workspaces with different access roles and permissions.

The Customer's authorised administrators are responsible for assigning appropriate user access, reviewing permissions and removing access when a user no longer requires it.

Users must access only the information and functions they are authorised to use. We implement controls intended to separate customer workspaces and restrict access to authorised users.

Each Customer remains responsible for the lawful instructions, access grants and business decisions made by its authorised users. The Company may access limited workspace information where reasonably necessary for authorised technical support, security, maintenance, legal compliance or another disclosed and permitted purpose.

NeuraGrowth IQ may integrate with authorised business, analytics, advertising and social media services, including Google and Meta services, when supported.

Customers must grant the permissions necessary for the specific services they choose to connect. Connecting one service does not automatically provide permission to access other services.

Use of connected services remains subject to the relevant provider's own terms, policies, permissions and technical restrictions. NeuraGrowth IQ is not owned, endorsed or operated by Google, Meta or any other external platform provider unless expressly stated otherwise.

Third-party providers may change their APIs, permissions, usage limits or service availability. Such changes may affect NeuraGrowth IQ functionality. We may limit or suspend an integration where necessary to comply with provider policies, security requirements or applicable law.

Certain Platform features may support business account updates, content publication, review responses, reporting, synchronisation, notifications or other automated operations.

Actions affecting connected business accounts must follow the Customer's authorisation and the applicable third-party provider's requirements. Where a connected platform requires prior specific and express consent for an action, that consent must be obtained before the action is performed.

The Customer is responsible for reviewing its business information, granting appropriate permissions and monitoring the operations it authorises.

Enabling an integration does not grant unrestricted authority to modify business listings, publish content, respond to customers or undertake unrelated activities. We may restrict automation that violates applicable platform policies or creates unacceptable security or compliance risks.

Customers retain their applicable ownership and other legal rights in their business data, account information, uploaded content and authorised materials.

NeuraGrowth IQ does not acquire ownership of Customer Data merely because it is processed through the Platform. The Customer grants the Company a limited right to access, host, process and use Customer Data only as reasonably necessary to provide authorised services and meet applicable legal obligations.

Customers are responsible for ensuring that the information they submit or connect is accurate, lawful and appropriately authorised. Customers must not upload or use information that infringes another person's intellectual property, privacy or other legal rights.

Any rights in information obtained from connected platforms remain subject to those platforms' applicable terms.

NeuraGrowth IQ, including its software, proprietary code, interface designs, trademarks, branding, documentation and underlying technologies, belongs to the Company or its respective licensors.

Subject to these Terms and any applicable subscription agreement, Customers receive a limited, non-exclusive, non-transferable right to access and use the Platform for authorised business purposes. This right does not transfer ownership of the Platform or its intellectual property.

Customers must not copy, resell, sublicense, distribute, reverse engineer or commercially exploit the Platform except where expressly permitted by law or written agreement.

Customer-owned materials remain the property of the Customer or the relevant rights holder.

Customers must use NeuraGrowth IQ lawfully and responsibly. The following activities are prohibited:

• Accessing accounts, information or services without authorisation.
• Attempting to bypass security controls or authentication mechanisms.
• Submitting fraudulent, unlawful, misleading or infringing content.
• Manipulating reviews, business information, advertising metrics or platform reporting unlawfully.
• Using the Platform for spam, impersonation, harassment or unauthorised marketing.
• Interfering with Platform security, performance or availability.
• Redistributing restricted third-party data contrary to provider requirements.
• Using the Platform to build an unauthorised competing service through copying or misuse of proprietary technology.

We may take proportionate action against violations, including restricting functionality, suspending accounts or terminating services where justified.

The Company is committed to protecting personal data and confidential business information.

Our handling of personal data is described in our Privacy Policy, available at https://neuragrowthiq.neuradigitec.com/privacy-policy.

We comply with applicable Indian data protection laws, including relevant provisions of the Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025, as those provisions come into force.

Depending on the processing activity, the Company may act as a Data Fiduciary or process information on behalf of another party under an applicable legal or contractual arrangement.

Where required, appropriate notice, consent, contractual safeguards, security measures, rights-handling processes and grievance mechanisms will apply.

Acceptance of these Terms does not replace any separate consent legally required for processing personal data.

NeuraGrowth IQ does not sell Customer Data or provide confidential customer information to unrelated parties for their independent advertising or commercial purposes. Limited information may be processed by authorised service providers where necessary for service delivery, subject to appropriate legal and security safeguards.

When available, NeuraGrowth IQ may provide AI-assisted analysis, business summaries, recommendations and workflow support. AI features may use appropriately configured enterprise or API-based technology providers.

AI-generated information is intended to assist business decisions and may contain inaccuracies, omissions or outdated information. Customers should independently review AI-generated recommendations before making important financial, advertising, legal or operational decisions.

We do not guarantee specific business results from AI recommendations. Customer information will not knowingly be used by us to train general-purpose AI models without appropriate authorisation.

Any use of external AI providers must comply with applicable privacy requirements, provider arrangements and connected-platform data-use restrictions. AI features must not be used to bypass customer authorisation or third-party service policies.

The Company recognises that customer business information, connected account details, advertising expenditure, business strategies and performance reports may be confidential.

We will use appropriate safeguards to protect such information and restrict access to legitimate, authorised purposes. We do not disclose one Customer's confidential business information to another Customer.

Confidentiality obligations do not prevent disclosures that are lawfully required, expressly authorised by the Customer, or necessary for permitted processing by appropriately restricted service providers.

Information lawfully available to the public, independently developed without misuse of confidential information, or already rightfully known without confidentiality restrictions may not be subject to the same obligations.

NeuraGrowth IQ may offer free, trial, subscription-based or separately contracted services.

Where paid services are introduced, the applicable fees, billing periods, included features, usage limits and payment terms will be disclosed before purchase or specified in a signed agreement or order form. Customers are responsible for paying applicable charges in accordance with those agreed terms.

Taxes, including applicable Goods and Services Tax (GST), will be charged where legally required and identified in relevant invoices or payment information.

Any charges for external advertising platforms, communications, API usage or other third-party services will be disclosed separately where applicable.

We will not charge a Customer for a paid subscription solely because that Customer has registered for a free account, unless the Customer has expressly accepted the relevant paid arrangement.

Any automatic renewal arrangement must be clearly disclosed and accepted before activation.

Customers may request cancellation according to the applicable subscription or commercial agreement. Cancellation ordinarily stops future service access or billing according to the agreed plan conditions; it does not automatically reverse fees already validly incurred.

Refund eligibility, cancellation deadlines and other financial conditions will be governed by the terms disclosed when the relevant service is purchased, subject to mandatory rights under applicable law.

Material price changes affecting renewal terms will be communicated in advance as required by applicable law or contract.

No automatic renewal, refund restriction or cancellation charge applies unless it is part of an actually offered and properly disclosed service arrangement.

We aim to provide a reliable and secure Platform, but uninterrupted or error-free availability cannot be guaranteed.

Service access may occasionally be affected by maintenance, technical faults, internet connectivity, hosting infrastructure, third-party APIs or circumstances beyond our reasonable control.

We may update, improve, modify or discontinue particular features for security, compliance, technical or product-development reasons. Where reasonably practicable, Customers will be informed of material changes affecting paid or essential services.

Any separately agreed service-level commitment will apply according to its written terms. We will not knowingly use changes to the Platform to override mandatory legal rights or improperly deprive Customers of paid services.

The Company may provide support for account access, technical problems, connected integrations and general product enquiries.

Support availability, response targets and service levels may vary according to the applicable service plan or separate support agreement. Customers should provide sufficient information to help us investigate issues, without unnecessarily disclosing passwords, one-time passwords or other sensitive credentials.

We may send essential service communications concerning account security, integration status, technical incidents, maintenance, legal notices and changes to these Terms.

Optional promotional communications will be handled in accordance with applicable consent and communication requirements.

NeuraGrowth IQ provides technology tools intended to assist digital marketing management and business decision-making. We do not guarantee:

• Specific search rankings or business visibility.
• A particular number of enquiries, leads or conversions.
• Increased revenue, return on advertising expenditure or campaign profitability.
• Specific review ratings or customer sentiment.
• Continuous availability of third-party APIs.
• Perfect accuracy of analytics, forecasts or AI-generated insights.

Business performance depends on multiple factors outside the Company's control. Customers remain responsible for their business decisions and the lawful use of information generated through the Platform.

Nothing in these Terms excludes a warranty, representation or statutory right that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, neither party will be responsible to the other for remote or indirect losses that could not reasonably have been anticipated when the relevant agreement was entered into.

Subject to applicable law and any separately agreed enterprise contract, the Company's aggregate contractual liability for claims arising from paid services is proposed to be limited to the fees paid by the Customer for the affected services during the twelve months immediately preceding the event giving rise to the claim.

This proposed limitation does not exclude liability that cannot lawfully be excluded, including liability arising from fraud, wilful misconduct or mandatory statutory obligations.

Nothing in this section limits an individual's non-waivable data protection rights or prevents access to statutory remedies.

This limitation requires legal and commercial approval before publication.

A Customer may be responsible for reasonable losses, liabilities or claims directly arising from its unlawful use of the Platform, unauthorised connected-account access, infringement of third-party rights, or material breach of these Terms.

Such responsibility applies only to the extent permitted by law and where the loss is reasonably attributable to the Customer's actions or omissions.

The Company remains responsible for its own misconduct, breaches and obligations to the extent established by applicable law or contract. The parties should provide reasonable notice and cooperation concerning applicable third-party claims.

Customers may request account closure through available account controls or by contacting our support team.

We may suspend or terminate access where reasonably necessary because of serious security risks, unlawful activity, repeated material violations, valid legal requirements or other grounds provided in an applicable agreement.

Where practical and legally appropriate, we will provide notice and a reasonable opportunity to resolve a correctable issue. After termination:

• Access to the relevant services may end.
• Connected-platform authorisations may be revoked or disconnected.
• Customer Data will be retained, exported, deleted or otherwise handled according to the Privacy Policy, applicable law, provider-specific restrictions and any agreed data-processing obligations.
• Outstanding lawful payment obligations and provisions intended to survive termination may continue to apply.

Customers should export necessary information before closure where an export facility is available and the applicable rules permit it. Closing a NeuraGrowth IQ account does not automatically delete records independently retained by Google, Meta or other external service operators.

These Terms are governed by the laws of India.

The parties should first attempt to resolve contractual disputes in good faith through written communication and reasonable cooperation.

Subject to applicable statutory rights and mandatory jurisdictional requirements, the competent courts in Bengaluru, Karnataka, India, will have jurisdiction over disputes arising from these Terms.

The parties may separately agree in writing to arbitration or another lawful dispute-resolution process.

Privacy grievances and requests involving personal data will be handled in accordance with the Privacy Policy and applicable Indian data protection requirements. Nothing in these Terms restricts access to a competent statutory regulator, authority, consumer forum or other legally available remedy.

We may update these Terms to reflect changes in the Platform, applicable laws, service arrangements or business operations.

The revised Terms will be published with an updated effective date. Material changes will be communicated as required by applicable law or the relevant agreement. Where renewed consent or contractual acceptance is legally required, it will be obtained before the relevant changes become binding.

If a provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Failure to enforce a provision immediately does not automatically waive the right to enforce it later.

Any separate written enterprise service agreement will take precedence over these general Terms to the extent of an express conflict, unless applicable law requires otherwise.

Contact Information

• Legal Entity: Neuradigitec Swag Private Limited
• Product: NeuraGrowth IQ
• Location: Bengaluru, Karnataka, India
• Product Support: ngi.support@neuradigitec.com
• Business & Enterprise: ngi.business@neuradigitec.com
• Complaints & Grievances: ngi.grievance@neuradigitec.com
• Company Website: https://neuradigitec.com
• Product Website: https://neuragrowthiq.neuradigitec.com

For complaints or unresolved issues, please mention "NeuraGrowth IQ — Grievance" in your email subject.

We are committed to responding to legitimate customer concerns and handling privacy-related grievances in accordance with applicable law.